Cruise Select

Privacy Policy

Last updated: 8 August 2018

Select Travel Holidays (and our sister brand, Cruise Select) are committed to protecting the privacy of everybody that books with us. This Privacy Notice is our way of being transparent to you on how we use your personal data when you enquire and book with us and demonstrates our fair processing practices.

Categories of Personal Data We Process

In order for us to facilitate your booking, we require the following personal information about you:

  • Name as per passport (including middle names)
  • Address
  • Phone Number
  • Payment Information
  • Nationality
  • Place of birth
  • Passport Number
  • Passport Issue/Expiry Date
  • Date of Birth
  • Email address

We are also obligated to obtain information that could reveal your race or ethnicity - such as nationality - and personal data of a special category such as health and medical information where necessary.

We request the name and phone number of an emergency contact and their relationship to you. We realise that your emergency contact may not have heard of Select Travel Holidays/Cruise Select previously, and so we ask you to inform them that you will be sharing their information with us. If they have any queries they can contact us using the details we have provided in this Notice.

You are required to provide the listed personal information to us before we can confirm your booking. If you fail to provide us with this information then you will not be able to book your holiday.

For enquiries, we can collect less information, which will include name and contact details as a minimum.


Receiving Data Through Third-Parties

We are proud to have a wide network of Travel Partners. If you have concerns that we may have received your information in error or would like to find out where we have received your information from, please contact us using the details in this Notice.


Purposes of Processing Your Personal Data and Legal Basis

We process your data for a variety of purposes. As a Travel Agent, we process your personal data to facilitate the booking and provisioning of your holiday and we have outlined these purposes in the table below. It will be beneficial for you to review the privacy notices of the third parties we book you with to understand how they will process your data. We always process personal data with a legal basis and the table below demonstrates our intended purposes and the legal basis we use to process your data.

Purpose

Legal Basis

Making your booking, which can include package holidays and arranging cruise, flights, hotels, rail, and transfers

Contractual Obligation

Obtaining medical information and information that can reveal race or ethnicity

Contractual obligation with explicit consent.

Your explicit consent is obtained through the provision of this information from yourself directly or the third party passing us this information to us. You can withdraw or decline consent, however without knowing your nationality we will not be able to book your holiday, and without knowing any medical conditions we could not ensure adequate medical care or provision.

Call recording

Legitimate Interests

Contacting you with information relating to your booking

Contractual Obligation

Amending your booking at your request

Contractual Obligation

Contacting you with information on additional services relating to your holiday. For example: information on excursions, upgrades and special events

Legitimate Interests (‘soft opt-in’ & opt- out)

Contacting you via email and post about Fred. Olsen Travel offers, products, and holidays

(we will always give the option to opt-out of this at the point we capture your information and in every subsequent communication with you)

Legitimate Interests (‘soft opt-in’ & opt- out)

Using aggregated data to identify trends in bookings and for business reporting purposes

Legitimate Interests

Contacting your emergency contact

Contractual obligation

Enquiries

Legitimate Interests


Recipients of Your Information

In order for us to deliver our services to you, we have to transfer your information to third parties. The list below provides information on the types of third parties that we share information with. It is challenging to name specifically all the third parties that we will transfer data to and so we have provided categories of recipients for you instead.

  • Package holiday organisers;
  • Tailor-made holiday providers; where flight/hotel/transfers are organised by a single company, we will inform you of the company we will transfer your data to when booking those services,
  • Airlines: we will inform you of the airline company we will transfer your data to when booking,
  • Hoteliers: we will inform you of the airline company we will transfer your data to when booking,
  • Rail operators; we will inform you of the rail company we will transfer your data to when booking the train journey,
  • Other ancillary service providers; we will inform you of the ancillary service provider we will transfer your data to when booking such a service (for example car hire)
  • Specialist service providers; in the event you require a specialist service e.g. medical services
  • Mailing houses: for brochures and other mailers
  • We operate under licence from Fred. Olsen Travel and use their booking and payment systems and bonding facilities to make your booking. Fred. Olsen Travel do not use your data for any purpose other than helping to facilitate your booking with us
  • Right to information on how your data is processed
  • Right of access to the personal data we hold on you
  • Right to rectify any inaccurate data we process on you
  • Right to object to us processing your personal data
  • Right to erasure of your data
  • Right to data portability
  • Right to lodge a complaint with a data protection regulator
  • Right not to be subject to automated decision making

We book travel and holiday arrangements for destinations across the world. When liaising with a travel or accommodation provider within Europe, the EEA and countries on the European Commission’s data protection ‘adequacy’ list, we use the countries’ own data protection regulation as the safeguard for your data over and above the technical and organisational measures we have put in place to secure your data when transferring to them. For recipients outside of this list, we use either our standard contractual clauses with a provider where applicable, or the fulfilment of our contract with you as the appropriate safeguard.

We will never sell your data to any third party.

Retention of Your Personal Data

We retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal, regulatory, and financial reporting requirements.

This includes the data relating to your booking for a minimum of 3 years, which is a requirement for legal purposes.

Information relating to the monetary value of your booking will be retained for a minimum of 6 years from the date of the transaction, in order to comply with statutory financial reporting requirements.

We retain your contact details until such time where you no longer wish to be contacted by Select Travel Holidays/Cruise Select.

These retention periods are not inclusive of how long the recipients of your personal information may retain your data.


Your Rights

We are always happy to fulfil any one of your rights wherever possible. Your rights with respect to the personal data that we process on you are:

You can invoke any of your rights at any time using the contact details listed in this Notice, subject to us having to keep the data for legitimate business or legal reasons . Please be aware that we can ask for identification documents to confirm we are disclosing information to the correct person. If you elect a representative to invoke these rights on your behalf we will request that the representative can demonstrate they have the authority to act on your behalf and their identity.

We do not conduct any automated decision making or profiling when you make a booking with us.

Data Controller

Select Travel Holidays/Cruise Select is a data controller. We collect and process data for a number of purposes outlined in this Notice. If you ever need to contact us you can by using the details below:

Address: 24 Mill Street, Bedford, Bedfordshire, MK40 3HD

Phone: (+44) 01234 326 778

If you have a specific query relating to how we process your personal data you can contact our Data Protection Officer on:

Email: sales@cruiseselect.co.uk